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Council Services

Discounts & Promotions Businesses and organisations within the South Gloucestershire district are welcome to offer promotions/discounts to council staff that follow our criteria and advertise on the staff offers intranet page. South Gloucestershire Council will endorse genuine offers from external organisations and businesses available to council employees. If the council is approached by an external organisation who wishes to provide a staff offer/discount they must adhere to the criteria listed here.

Business Rates Business rates are usually payable by the occupiers of commercial properties including shops, offices, warehouses and factories. All non-domestic properties have a rateable value unless specifically exempt from rates. | 01454867700 | businessrates@southglos.gov.uk | If you wish to appeal against your rateable value please contact the Valuation Office Agency in Bristol | 03000501501

Building Control We provide a customer focussed service to ensure building works comply with national standards. We will work with your design team to deliver a quality safe building that ensures the health and safety of its occupants. We are also able to provide additional services such as fire risk assessments, access audits as required by the Equalities Act and energy audits. Phone or email us for a competitive quote. | 01454868004 | building.control@southglos.gov.uk

Creative Design We offer a wide range of high quality, creative, graphic design work at very competitive prices. We are a small friendly team with many years experience of using the latest professional software to meet your individual business needs. | 01454863422

Learning Difficulties Employment Support The employment support service helps those with learning difficulties find and stay in a job. The service works with individuals, their carers and employers to provide complete support. This service is for all South Gloucestershire residents with learning difficulties aged over 18 and also for businesses within South Gloucestershire giving guidance and support. | 01454 866802/864331 | ESS@southglos.gov.uk

Emergency Planning Unit We work closely with council departments, the emergency services, voluntary organisations, private industry and other specialists to respond to any emergency situation. Businesses can received guidance on emergency planning, business continuity and community resilience. | 01454868009 | emergencyplanning@southglos.gov.uk

Environmental Protection South Gloucestershire Council’s Environmental Protection Service offers information and advice and provides services on nuisance (including noise, dust, smoke and light), pollution control, contaminated land, air quality and fly tipping. | 01454868001 | environmental.protection@southglos.gov.uk

Pest Control We offer a full range of commercial and domestic pest control services at competitive prices. All our work is carried out by qualified officers who have been CRB checked and undergo continuous professional training. We put the customer at the heart of our service and place the highest priority on safety. For more information please visit the Council website or call 01454868001

Fairtrade South Gloucestershire became a fairtrade county in 2009, and this status was successfully renewed in 2015. The fairtrade steering group exists to encourage and support fairtrade activity in the county, please do not hesitate to contact fairtrade@southglos.gov.uk to get your business involved in fairtrade in South Gloucestershire.

Food and Health Setting up a food business requires careful planning to avoid practical, legal and economic pitfalls. The Food Team can offer advice on nutrition and labelling. It is important not to assume that an established business complies fully with the law and so, when taking over a food business, it is advisable to contact the Food Safety Team. | 01454868001 | foodandhealth@southglos.gov.uk

Health and Safety Working in partnership with the Health and Safety Executive, we are particularly committed to providing support and guidance to small businesses, so that they understand what they need to do. We offer a training course for managers of local businesses who have a responsibility for health and safety. Places can be booked using the contact details below. | 01454868001 | hsw@southglos.gov.uk

Workforce Development Services Employers need to be sure their workforce has the right knowledge and skills to provide high quality services. We provide training programmes, e-learning resources and advice & guidance on learning and development to a wide range of local organisations. Our services include training on leadership and management, health & safety, personal effectiveness, equality & diversity, customer care, and safeguarding. We can tailor programmes to meet the specific needs of customers |learning.southglos.gov.uk | 01454868963

Ask The Library Service South Gloucestershire Library Service offers a telephone and email enquiry service providing a wide range of business information and data on business listings. | 01454866900 | askthelibrary@southglos.gov.uk

Licensing Certain activities and types of businesses are required to be licensed by the local authority or other bodies. You should contact the council if you are unsure whether or not your business requires a licence. | 01454868001 | licensing@southglos.gov.uk

Low Carbon South Gloucestershire Organisations in South Gloucestershire are working together to bring about a long term reduction in carbon dioxide emissions in order to limit the extent of dangerous climate change. Contact us to find out how we can help your business. | 01454863870 | sustainability@southglos.gov.uk

Planning Constructing a new building or changing the use of an existing site or property usually requires planning permission. Planning permission may also be required if a building requires structural alterations or the installation of new plant or machinery outside of the building. In addition the council encourages pre-application discussions for all scale of development. | 01454868004 | planningapplications@southglos.gov.uk

Procurement and Contracts Detailed information and guidance on selling to the council and on how the council buys goods and services can be found on the council’s website. This covers all aspects of the procurement process including guidance on submitting tenders | 01454865030 | procurement@southglos.gov.uk

StreetCare The StreetCare team provides a range of commercial services including Highways, Grounds Maintenance, Cleansing Services and Street Lighting, Winter Maintenance and HandyVan. The team works for a range of local businesses, developers, schools and parish councils whilst the HandyVan and MOT service is available to the general public | 01454863910 | StreetCare@southglos.gov.uk

Sustainable Transport Concerned about your carbon footprint? Want a healthier workforce? We can help! We can provide businesses with a range of support including workplace road shows and personal travel planning to encourage your staff to travel to and from work more actively or sustainably. For more information please contact us. | lstf@southglos.gov.uk | www.southglos.gov.uk/sustainabletransport

Trading Standards Running a business requires an understanding of the consumer protection laws applicable to your trade. Trading Standards offers advice and support services to help your business get it right. A calibration and verification service is also available to both businesses and consumers. Further details of our services may be requested by emailing trading.standards@southglos.gov.uk. Complaints about unfair trading practices or rogue traders may be made to our partner, the Citizens Advice consumer helpline, on 03454 04 05 06 who will ensure the details are sent to the correct authority for investigation.

 


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